FAQ – Frequently Asked Questions

What makes bamboo ‘eco friendly’?

Bamboo is one of the most sustainable natural resources on our planet. It regenerates naturally after harvesting, needs no irrigation and grows naturally pesticide free due to its antimicrobial properties. Learn more about the benefits of bamboo.

Although there is no doubt that bamboo itself is highly sustainable, not all methods for textile production, be it cotton or bamboo, are as environmentally friendly. That’s why we are proud to say our bamboo sheets are sustainably manufactured using a ‘closed-loop’ process, without the use of harmful chemicals.

What is ‘OEKO TEX Standard 100’?

Our bamboo bedding is OEKO-TEX Standard 100 certified. This is a worldwide independent testing and certification system by OEKO-TEX® applicable for raw, semi-finished, and finished textile products assuring the material is free of any harmful substances and chemicals. You can find out more about the certification on the OEKO TEX site.

Bamboo leaf dew drops FAQ

Is bamboo recommended for allergy and eczema sufferers?

Bamboo textile is hypo-allergenic and naturally repels allergens such as dust mites, mould and mildew making it gentle on skin. As such, it’s an excellent choice for people suffering eczema and allergies, as well as for those with sensitive skin and delicate baby skin. Read more about the benefits of bamboo here.

Can I get a pro-forma invoice for NDIS orders?

Yes, please request an invoice by emailing ndis@thebambooshop.com.au specifying products required (including size), client NDIS number and shipping details.

Bamboo sheets and bedding are particularly suitable for people fully or partially confined to bed, people suffering from pressure issues or difficulty regulating body temperature with excessive heat retention and/or feeling cold as result.

How do I wash and care for bamboo?

Bamboo is an easy-care, machine washable textile. But although it is a strong and durable material, bamboo textile is fragile when wet. Therefore, it’s advisable to use extra care when washing and drying your bamboo products.

Wash in cold water on a gentle cycle (due to the antimicrobial properties of bamboo you do not need to use hot water anyway). Use a gentle laundry detergent, preferably liquid, that does not contain bleaching agents or optical brighteners. Also avoid fabric softeners (the sheets are ultra-soft already!) plus softener may ‘clog’ the fabric making it less breathable.

Separate wash is recommended as washing your bamboo sheets together with other fabrics may cause damage or pilling. Line drying in the shade is best but if not practical, you may tumble dry on a delicate, cool setting. 

For exact care instructions, please always refer to the washing instructions of item purchased.

Occasionally, you may see some pilling occurring on your sheets and towels. As bamboo is a natural fibre, such pilling is normal, especially during initial use in response to friction and body heat. This isn’t a fault or a defect. You can gently remove any pilling manually or it will naturally shed during the washing and drying process (as per the care instructions). It will usually be removed after 5 or 6 washes, if not earlier.

What is The Bamboo Shop and where is it located?

The Bamboo Shop is an online store committed to sourcing a selection of premium quality bamboo bedding, baby products and home accessories made from sustainably produced bamboo textiles. In addition, we have also sourced a line of all-natural and eco friendly bamboo alpaca quilts, pillows and mattress toppers.

Our collection has been curated with quality, style – and our planet in mind.

The Bamboo Shop team and warehouse are located in Sydney, Australia. Read more About Us.

How long will it take for my order to arrive?

If you are located in Sydney, you can normally expect to receive your order within 1-3 days; add another day or so for Melbourne and Brisbane. Most orders are shipped via Australia Post or Sendle courier – Australia’s first 100% carbon neutral delivery service. You may opt for Express shipping at a flat rate of $19 with 1-3 day delivery depending on your location.

Once your order has been dispatched for delivery, you will receive an email with a tracking number. Also, you can always track your delivery on our tracking page..

For more details on shipping and delivery, please refer to our Shipping page.

What if I change my mind?

No problem, if you change your mind or if you’re not 100% satisfied with your product, we will refund any full priced item returned to us within 14 days of purchase. Please refer to our Shipping & Returns page for further details.

Other questions

For any other question or feedback, please Contact Us.