Shipping & Returns

Shipping

 

COVID-19 Update

Australia Post and many couriers are still experiencing occasional shipping delays in some regions. For updated information from Australia Post, click here. Please select Express shipping for urgent orders.

Free shipping on all Australian orders over $100.

We offer Australia wide free & fast shipping on all orders over $100. For orders under $100, we charge a flat rate of $9.90 per order for Australia-wide shipping.

Orders are shipped via Australia Post standard mail or Sendle courier (Australia’s first 100% carbon neutral delivery service) with estimated delivery time of 1-3 business days to most metro areas. For WA, NT and some regional areas, please allow an additional 2-7 business days for delivery.

Express shipping is available at a flat rate of $19.90. Estimated delivery time is 1-3 days (by courier or Australia Post Express).

Please note delivery times indicated above are estimates only and while every effort is made to ship your order as soon as possible, delivery times are not guaranteed. Delivery is subject to availability and we will offer a full refund or store credit for any item unexpectedly delayed or unavailable.

Orders are shipped out of our Sydney NSW warehouse, expect for our bamboo alpaca range which is shipped out of Victoria.

Order by 2 pm for same day dispatch!

Orders placed before 2 pm are dispatched for shipping the same day (this excludes orders containing items available on pre-order or back order). Orders made after 2 pm, including express orders, are generally dispatched on the following business day.

Once your order has been dispatched for delivery, you will receive an email with tracking information. 

Do we ship outside Australia?

Yes, we ship worldwide!

Shipping to New Zealand starts at AU$19.95 (Standard) and AU$29.95 (Express).

Express shipping to US and Canada starts at AU$59.95. For all other countries or weights, contact us for a shipping quote!

International order are GST free. This will be automatically recalculated at checkout. Please note you will be responsible for any local customs and import taxes that may apply in your country. 

Biodegradable Parcels

Our orders are shipped in earth friendly and 100% biodegradable cardboard boxes, paper satchels or zero-waste satchels from HERO Packaging. The amazing HEROPACKS look and feel a lot like plastic, but are actually made from biodegradable materials – mainly corn starch and cassava roots. We feel like absolute heroes for using these!

Returns

We have carefully selected our product range through extensive trialling and evaluation in order to ensure we only stock the very best bamboo products for you to choose from.

Changed your mind? 30-day full refund guarantee.

If for any reason you are not 100% happy with your purchase – or you simply changed your mind – we offer a full refund for products returned to us within 30 days. Any returned item must be in its original condition; unused, unwashed and still in the original packaging and with original tags still attached.

Please contact us via the contact page for a returns or exchange form.

Under the Health Act and for hygiene reasons we cannot accept pillows, pillow protectors, duvets, mattress toppers & protectors, or pet beds once purchased, unless faulty and for warranty claims

The cost of return postage is the responsibility of the sender. We recommend that you use a tracking service and get proof of postage, as we cannot accept responsibility if your returned item is lost in transit.

Faulty or incorrect items

We take great pride in the quality of our products, but if you discover your item to be faulty, incorrect or damaged on arrival, please contact us immediately in order to allow us to evaluate your claim and arrange suitable replacement, compensation or refund.

Please note, organic bamboo is a natural fabric and slight pilling may occur during initial use. This will be removed or reduced with washing and drying and is not considered a fault.

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