Shipping & Returns

Shipping

 

COVID-19 Update

Please note Australia Post and most couriers are experiencing shipping delays. For updated information from Australia Post, click here. Please select Express shipping for urgent orders.

Free shipping on all Australian orders over $100.

For orders under $100, we charge a flat rate of $9.90 per order for Australia-wide shipping.

Orders are shipped via Sendle courier (Australia’s first 100% carbon neutral delivery service) or via Australia Post standard mail with estimated delivery time of 1-3 business days to most metro areas. For WA, NT and some regional areas, please allow an additional 2-7 business days for delivery.

Express shipping is available at a flat rate of $19.90. Estimated delivery time is 1-3 days (by courier or Australia Post Express).

Please allow an extra 1-3 days for our sleepwear collection which is shipped from Western Australia.

Orders, including express orders, are generally dispatched on the business day following the day your order was placed. Please note delivery times indicated above are estimates only and while every effort is made to ship your order as soon as possible, delivery times are not guaranteed.

Delivery is subject to availability and we will offer a full refund or store credit for any item unexpectedly delayed or unavailable.

Biodegradable Satchels

Most of our orders are shipped in 100% biodegradable, zero-waste satchels from HERO Packaging. These amazing HEROPACKS look and feel a lot like plastic, but are actually made from biodegradable materials – mainly corn starch and cassava roots. We feel like absolute heroes for using these!

Track your order

Once your order has been dispatched for delivery, you will receive an email with a tracking number. Also, you can always track your delivery on our tracking page.

International Orders

Shipping to New Zealand is available at a flat rate of $29.90 per order.

For all other international orders, please contact us for further details. Please note you will be responsible for any local customs and import taxes that may apply in your country. 

Returns

We have carefully selected our product range through extensive trialling and evaluation in order to ensure we only stock the very best bamboo products for you to choose from.

Changed your mind? That’s ok.

If for any reason you’re not 100% satisfied with the item(s) you purchased, we offer a refund for any full priced item returned to us within 14 days of receiving your purchase. Any returned item must be in its original condition; unused, unwashed and still in the original packaging and with original tags still attached.

Please contact us via the contact page for a returns form.

Under the Health Act and for hygiene reasons we cannot accept pillows, pillow protectors, duvets, mattress toppers & protectors, or pet beds once purchased, unless faulty and for warranty claims

The cost of return postage is the responsibility of the sender. We recommend that you use a tracking service and get proof of postage, as we cannot accept responsibility if your returned item is lost in transit.

Faulty or incorrect items

We take great pride in the quality of our products, but if you discover your item to be faulty, incorrect or damaged on arrival, please contact us immediately in order to allow us to evaluate your claim and arrange suitable replacement, compensation or refund.

Please note, organic bamboo is a natural fabric and slight pilling may occur during initial use. This will be removed or reduced with washing and drying and is not considered a fault.

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